bj77e Privacy Policy

1. Scope and Purpose of Data Collection

bj77e collects the information needed to provide its users with the best possible service. We only collect data that is essential to operating our services.

1.1 Information You Provide Directly

When you register on our platform or manage your account, the information you provide yourself includes:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address (city and district)
• National ID card or passport details for identity verification
• bKash, Nagad, Rocket, or Upay account details for financial transactions

1.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Cookie and session data (details below)
• Gaming activity and transaction history

2. Purpose of Data Use

bj77e uses the data it collects for the following purposes:

2.1 Account Management and Verification

We use your information to create and manage your account, to verify your identity and age (our platform is for users aged 21 and above only), and to ensure a secure login process.

2.2 Processing Financial Transactions

Your data is used to complete your deposits and withdrawals, to ensure secure payments within 1 minute up to a maximum of 5–30 minutes, and to prevent financial fraud.

2.3 Improving Service Quality

Data is analysed to personalise your gaming experience, to identify and resolve technical issues, and to develop new games and services.

2.4 Customer Support

Your data is used to assist you through our 24/7 live chat support and to respond to your complaints or questions.

2.5 Legal Compliance

We are required to retain certain data to meet our Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations in accordance with applicable laws and regulations.

3. Data Protection and Security

bj77e has adopted the highest technical measures to protect your personal information. Our security measures include:

• SSL Encryption: All our data transfers are secured with 256-bit SSL encryption, protecting your information from third-party access.
• Secure Data Storage: Your information is stored in encrypted form on secure servers.
• Access Controls: Only authorised personnel may access your information for specific, necessary purposes.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: The option to keep an additional verification layer active when logging into your account.

4. Sharing Data with Third Parties

bj77e does not sell your personal information or share it with any third party for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The minimum information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with these payment service providers. This information is used solely for the purpose of completing transactions.

4.2 Technology Partners

Game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi, and others) may receive minimal technical data in certain cases to manage gaming sessions. This data never identifies you personally.

4.3 Legal Authorities

Information may be provided in response to a legal direction, court order, or valid request from a regulatory authority. In such cases we always seek legal advice and provide only the minimum necessary information.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user data may be transferred to the new entity. We will notify you in advance if this occurs.

5. Cookies and Tracking Technologies

bj77e uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help improve our platform's functionality.

5.1 Essential Cookies

These cookies are required for the website to function properly. They include cookies for session management, security verification, and maintaining your logged-in state. These cookies cannot be disabled because they are essential to delivering the service.

5.2 Functionality Cookies

These cookies are used to remember your preferred language settings, game preferences, and other personalised settings.

5.3 Analytics Cookies

Analytics cookies are used to understand how our platform is being used and to improve service quality. This information is processed in aggregate and anonymised form.

You can manage cookies through your browser settings. Please note that disabling cookies may cause some features of the platform to not work properly.

6. Data Retention Period

bj77e retains your information only for as long as necessary. We consider the following when determining retention periods:

• All required information is retained for as long as your account is active
• Financial transaction records are kept for a specified period after account closure in accordance with legal obligations
• Customer service communications are retained for a set period for dispute resolution purposes
• Information subject to legal obligations may be kept for an extended period as required by applicable law

Once the retention period expires, your data is securely deleted or anonymised in a way that makes it impossible to identify you.

7. Your Rights and Controls

As a user of our platform, you have the following rights over your own information:

7.1 Right to Access Your Data

You may request a copy of the information we hold about you at any time. We will fulfil this request within a reasonable time.

7.2 Right to Correct Your Data

If any information in your profile is incorrect or outdated, you can have it corrected. Most information can be changed directly from the account settings page; otherwise, please contact our support team.

7.3 Right to Delete Your Data

In certain circumstances you may request that your personal data be deleted. Please note that some information is required to be retained for a specified period due to legal obligations.

7.4 Right to Object to Data Processing

In certain circumstances you may object to the processing of your data. However, this right may be limited where it relates to the provision of essential services or the fulfilment of legal obligations.

7.5 Opt Out of Marketing Communications

You may request at any time to opt out of our promotional emails or notifications. However, it will not be possible to stop sending urgent account-related notifications.

To exercise any of the above rights, contact us at [email protected] or through our 24/7 live chat.

8. Privacy of Minors

The bj77e platform is strictly for users aged 21 and above. We do not knowingly collect any information from minors (under 21). We verify age during the registration process, and if any user provides false age information, their account will be closed immediately.

If you believe a minor is using our platform, please contact us immediately.

9. Policy Changes and Updates

bj77e may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

For significant changes, you will be informed before the changes take effect and your consent will be obtained where required. Continued use of the platform after an updated Policy takes effect will be considered acceptance of the new terms.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us in the following ways:

For more information, please read our Terms and Conditions and Responsible Gaming Policy.